Returns & Exchanges
Last Updated: January 20, 2026
At JOYBUY LLC, we strive to ensure your satisfaction with every purchase. Please review our policy below for details on returns and refunds.
1. Return Eligibility
You may request a return within 30 days of delivery if:
The item is unused, in its original packaging, with tags attached.
The product is defective, damaged during shipping, or incorrect (wrong item received).
Non-returnable items: Digital downloads, custom-made products, and personalized items.
2. Refund Process
Inspection Required: Returns must be received and inspected before approval.
Approved Refunds: Issued to your original payment method within 3–7 business days (processing times vary by bank).
Return Shipping: Customers cover return shipping costs unless the error was ours (e.g., wrong item shipped).
3. Non-Refundable Situations
We cannot issue refunds for:
Returns initiated after 30 days of delivery.
Items damaged by misuse, accidents, or improper handling.
Final sale, clearance, or discounted items (marked “non-refundable”).
Original shipping fees (unless due to our error).
4. How to Initiate a Return
Contact our support team with:
Your order number.
Reason for return.
Photos of damaged/defective items (if applicable).
Email: support@spectre.best
Phone: +1 (629) 935-6644
Address: JOYBUY LLC, 101 W Baseline Rd, Phoenix, AZ 85041
We’ll provide a return address and instructions promptly.
